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Whether you are a new customer making your first order, or a valued customer returning to make additional purchases, we want to make sure that ordering with BuyCouchesOnline and all the BuyOnline, Inc. stores is fun and easy. You can find all the information you need to place your order in the following sections:
Placing Your First Order
Purchasing a new couch or love seat with BuyCouchesOnline is easy, and there is no need to create a new account until you place your first order. Once you create a new customer account, you will have the freedom and flexibility to shop at any of the BuyOnline, Inc. stores.
The following steps will assist you in placing your first couch order:
1. Find the Couch, Sofa, or Love Seat You Want
2. Add the item to Your Shopping Cart
3. Proceed to Checkout
4. Sign In
5. Enter a Shipping Address
6. Provide Payment Information and a Password
7. Review and Submit Your Order
1. Find the Couch, Sofa, or Love Seat You Want
Browse for the Couch, Sofa, or Love Seat you would like to order. BuyCouchesOnline allows you to search for couches, sofas, and love seats by style. When you find an item that interests you, click the icon or name of the item to see the product detail page. You will find more information about the item on this page.
2. Add the Item to your Shopping Cart
When you find a specific piece of furniture from BuyCouchesOnline, simply click the "Add to Cart" icon on the product's detail page. Upon adding the couch or love seat to your shopping cart, you may continue shopping until your shopping cart contains all the items you wish to order. You can always access your shopping cart contents by clicking the "View Cart" at the top of every page of BuyCouchesOnline.
3. Proceed to Checkout
Review all the items from BuyCouchesOnline you have placed in your shopping cart. If you decide you so not want to purchase a particular item at this time, you may leave the item in your shopping cart for a later date. When you are ready to place your order, click the "Checkout" button, where you will be taken to the first page of the order form.
4. Sign In
Upon signing in, enter your e-mail address. Please note that the e-mail address you provide in this section is the only e-mail address we will be able to send you information about this order and subsequent orders. Please indicate you are a new customer and click the “Sign In” button.
5. Enter a Shipping Address
Let us know where you would like your couch order shipped. This shipping address may be different from your billing address.
6. Provide Payment Information and a Password
Let us know how you wish to purchase your new couch. We accept American Express, Discover, MasterCard, Visa, and PayPal. All orders must be prepaid. If you are paying with a credit card, please enter the number without spaces or dashes.
When creating your account, select a password so that when you come back in the future to BuyCouchesOnline or any of the other companies of BuyOnline, Inc., you can use the same customer information used from your first order. You will also be able to use your password to make changes to your personal account information. Be sure you select a password you will easily remember. Personal passwords should be between 4 to 16 characters in length, and can use any combination of letters and numbers.
7. Review and Submit Your Order
Please double check the accuracy of all the information you provided and make any needed changes. When ready, click the “Place Your Order” button to submit your order. After your couch order has been placed, we will send you a confirmation e-mail, and we will send another e-mail at the time your couch is being shipped.
Using the Shopping Cart
To purchase a couch using our safe and secure Shopping Cart, follow these simple steps listed below. Should you have any trouble adding products to your shopping cart or your shopping cart appears empty after you have added items to it, please review the troubleshooting guide as shown below.
1. Find the couch you wish to purchase.
2. Click the “Add to Cart” button on any product detail page.
3. When done adding the item to your Shopping Cart, click the “View Cart” tab found along the top right-hand corner of most web pages. If you have added a couch and your Shopping Cart is visible on the right-hand side of the page, you may proceed to the next step.
4. Select the “Checkout” button to complete the order form.
Search Tips
Whether you are looking for a new couch to complete your new home or to add to the style and décor of your current home or office, we can help. We provide all the product information for each couch on the product detail page. Product details typically include customer reviews, which can be helpful for product selection and product compatibility.
Your business is important to us! If you are receiving an error message or experiencing any difficulties completing our online order form, please read through the suggestions below.
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My Shopping Cart is Empty. If your Shopping Cart is empty or products are missing from your Shopping Cart, it is possible that you are not logged into your account. Click the “Sign In” tab in the upper right corner of the website, and this will redirect you back into your account.
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I am receiving an error message on the payment page. Ensure you have selected the correct credit card type and expiration date, and verify that the credit card numbers were correctly entered (without any spaces or dashes). If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.
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The webpage continues to loop back or is not updating. If you are being looped back to the same page on the order form or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing an old copy of the page. You may force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.
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I am experiencing a System Error. Such system errors typically occur for only a short period of time. Please return to BuyCouchesOnline and try again later.
Additional troubleshooting tips. If your technical problem is not listed above, it's possible that one of the following suggestions may help:
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Refresh the webpage. Should a webpage load only halfway or take a very long time to upload, click the “Stop” button at the top of your browser and then select the “Refresh” or “Reload” button at the top of your browser.
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Clear your cache. Most web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those temporary files and increases the storage for new temporary files. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.
Should none of the above suggestions assist in solving your problem, please contact us at info@buycouchesonline.com. Please provide as much information as possible, including the following:
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Which stage in the ordering process are you having difficulty?
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If you were receiving an error message, what does the message say?
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Which couch were you trying to order?
Our friendly and knowledgeable Customer Service department will be happy to assist you.
Business Sales
At BuyCouchesOnline, we are committed to exceeding the couch needs of your business. To serve your business needs, we offer:
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Access to our complete line of couches
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Experienced business sales customer representatives
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Discount pricing on volume orders
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Various payment methods available
Request a Quote:
Our professional business sales representatives are here to assist you at every step, from working with you to find the perfect couch for your business needs to prompt order fulfillment.
Please contact us at info@buycouchesonline.com to receive a FREE quote. When received, a Business Sales Representative will analyze your inquiry and will respond within one business day.
Business Shipping:
While most of the items at BuyCouchesOnline are offered with free shipping, business or large quantity orders may have the actual shipping costs estimated separately.
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