BuyCouchesOnline :: Shipping & Delivery
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Shipping & Delivery |
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We understand that you are concerned about the method and time frame in which your new couch ships. The following will help give clarity to our shipping policies and practices.
Free Shipping
At
BuyCouchesOnline, we ship your order utilizing the quickest, safest, and most dependable transit methods possible. Accordingly, we have maintained strong relationships with many of the best delivery companies across the nation.
All products on
BuyCouchesOnline
have been carefully selected to be transported by a specific shipping method in order to provide you with the best overall delivery experience.
We will notify you via e-mail when your order ships with a tracking number for your shipment. We encourage you to track your order online or by phone with the specified carrier. Most freight carriers can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. At present time, we are only able to ship couch orders to destinations in the lower 48 States. At this time, we are not able to ship an order to
Hawaii,
Alaska, or
Puerto Rico.
Delivery Estimates and Availability
Every couch
purchased on BuyCouchesOnline
has an estimated lead time, which constitutes the number of business days needed for a couch to be processed and prepared for shipment at the warehouse. In order to provide you with the largest selection of couches online,
BuyCouchesOnline
ships from
warehouses throughout the nation. Lead times for couches vary based on different contributing factors. When the specific item is available in our warehouse, average delivery timeframes range between 3-4 weeks.
Tracking Your Package
Upon receiving a tracking number, we encourage you to follow the progress of your shipment. Please
note that shippers may not “location-scan” all of their shipments in an
effort to speed delivery. Packages are processed in bulk when shipping
volume is high, and the first time a package may be scanned could be
upon arrival at a regional center near the destination. Please do not
be concerned if you do see any tracking data for your shipment and the
estimated delivery date has not yet passed.
Undeliverable Packages
Packages are sometimes returned to us as undeliverable. When the freight carrier returns a package to us as undeliverable, we credit a full refund including shipping charges. We are not able to reship couch orders that are returned to us as undeliverable. Should you wish to repurchase a couch that was previously undeliverable, please feel free to place a new order on BuyCouchesOnline.com.
If you believe your order cannot be delivered as addressed and you haven’t received return confirmation or a refund after 4 weeks from the original estimated delivery date, please feel free to contact us at info@buycouchesonline.com.
Our freight carriers may consider a package undeliverable for one of the following reasons:
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Inaccurate Address.
Should the shipping address be incorrect or outdated, the package is typically returned to us by the freight carrier or the unintended recipient. When placing a new couch order, please double-check your shipping address carefully. We do not ship to international locations or international
APO
or FPO addresses. Our freight carriers will not deliver couches to Post Office Boxes (PO Boxes).
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Other Address Problems.
In certain cases, it is possible that the address label becomes illegible during the shipping and handling process, or that the freight carrier mistakenly delivered the package at a different address then what was printed on the label.
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Failed Delivery Attempts.
Most of our freight carriers make three attempts to deliver your couch. Packages which contain more than $400 of merchandise will always require a signature; otherwise, it is typically the driver's discretion to determine whether a signature is necessary. Should the freight carrier believe it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be sent back to us.
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Quality Couches at Competitive Prices
BuyCouchesOnline offers the best shopping experience by providing you with the largest selection of stylish, elegant, and comfortable leather and fabric couches, sectionals, love seats, and home theater seating at the most competitive prices. If you find the same item at a lower price, contact us prior to your purchase. We are proud to help you save money on the furniture you want.
All Couches Ship Free
As an added value to our customers, all couches, sofas, and theater seating ships free.
We Respect Your Privacy
We promise not to share any personal information with any other company or service.
Customer Testimonials
"I was so appreciative to receive fast and free shipping and a great price on my new leather couch set. The furniture is very high quality and our family enjoys it every day. Thank you for making everything so easy and smooth."
- Jenny C., Tallahassee, FL
"We felt it was time to upgrade our new living room set, and was impressed with your extensive selection and competitive prices. We received a great deal, and the customer service staff was pleasant to speak with."
- Greg & Mary R., Stockton, CA
"Your satisfaction guarantee and privacy policy was most important to me. You made ordering my new couch set smooth and seamless, and I appreciate the secure shopping. I will be ordering another couch set with you for my living room soon!"
- John W, Chicago, IL
"We just moved into a more spacious home and purchased a new sectional with you. With all the chaos of moving, I was so thankful that your company delivered on its promises of fast and free shipping, with great communication and customer service. Thank you."
- Don & Sharon A., Lincoln, NE
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