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Freight Insurance

Freight companies insure all items for an average amount of $1.59 per lb. If your merchandise exceeds this value it is strongly recommended that you purchase actual value insurance. Please note that unless you purchase optional supplemental insurance (1.5% of purchase price) you will be responsible for filing any claims and collecting from the freight company directly.

You must note any damage on the driver's delivery ticket at the time of delivery, otherwise the carrier may not accept the claim. Unless Supplemental Insurance is purchased, BuyCouchesOnline has no liability for the merchandise once it leaves our docks. If your merchandise needs to be replaced, you would pay for a new item and then collect from the freight company. Although damage occurs very rarely WE HIGHLY SUGGEST SUPPLEMENTAL INSURANCE.

White Glove Delivery

In addition to Basic In Home Delivery, BuyCouchesOnline is proud to offer White Glove service. White Glove is strongly recommended for certain items due to weight, packing, and possible assembly. White Glove Delivery is a specific delivery option available on all orders.

When ordered, we will ship the furniture to a furniture delivery specialist in your area. They will then contact you to schedule a time and date for delivery. They will send out a 2-person uniformed delivery team, carefully unpack your merchandise and provide light assemble in the room of your choice using basic tools. They then haul away all packaging. White Glove Service must be ordered prior to the shipment of your furniture. This does not include moving your existing furniture.

Product(s) Total                  White Glove Upgrade
up to $900                            $75
$901 to $2,500                     $95
$2,501 to $5,900                  $145
$5,901 to $9,900                  $195

Extended Warranty

BuyCouchesOnline warrants all our products for 1 year from the date of purchase regardless of whether there is a manufacturer warranty or not. Most of our customers keep peace of mind in their purchase of our 5-year extended warranty which will give you the same protection of your furniture as our standard 1-year warranty.

Free Shipping. No Sales Tax.

Free Shipping

BuyCouchesOnline is proud to offer free shipping on all couches & sofas, and all complete living room sets. Free shipping is for standard freight service, and applies to all 48 lower United States. Please contact us for shipping to Alaska or Canada. For more information about our shipping practices, please visit our Shipping & Delivery section.

Sales Tax

We do not charge sales tax for orders in the lower 48 states with the exception of Texas, where standard sales tax rates apply.

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Freight Insurance

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Extended Warranty

Free Shipping. No Sales Tax.